What are cookies?

A cookie is a small file made up of letters and numbers that is stored in the user's browser when accessing certain web pages. The use of the term “cookie” in this policy also refers to similar technologies that allow data to be stored and retrieved on a device, such as Local Shared Objects (or Flash Cookies) and Web Beacons (or Bugs).

Cookies can be “session” cookies, which are deleted when the user ends the session with the website, or “persistent” cookies, which remain on the user's computer for a defined period of time set by the cookie's controller.

Cookies can also be first-party, when managed within the domain accessed by the user to request the service, or third-party, when they are sent to the user’s device from a domain different from the one accessed.

 

WHAT TYPE OF COOKIES DOES THIS WEBSITE USE?

This website stores both first-party and third-party cookies to tailor content to your interests and facilitate navigation.

 

First-Party Cookies

Technical Cookies:
These aim to control traffic and the correct communication of data, maintain configuration, identify browsing sessions (so that servers recognize the same session across different pages), access restricted areas, and use security elements during browsing. Without them, navigation would not be coherent.
These cookies are session-based.

Functional Cookies:
These record information about user preferences, allowing the site to be customized (such as language preferences, browser used to access the service, regional settings, etc.).
These cookies are session-based and persistent.

 

Third-Party Cookies

This website collects statistical information about users by storing cookies on the visitor's hard drive. To gather this information and process it statistically for BBVA, Google Analytics services are used. This means the collection and storage of said information (hereafter, “procedures”) is carried out using cookies directly between the user’s browser and the Google Analytics server. When the user reconnects to this website, the server will recognize the number stored in the cookie and provide the anonymous information previously gathered.

These procedures are managed and controlled exclusively by Google Analytics.
If you would like to read Google Analytics’ privacy and cookie policies, you can do so at:
https://support.google.com/analytics/answer/(605)6930592?hl=es

 

Cookies capable of identifying the user

This website uses third-party analytics cookies that may store data capable of identifying the user, such as the IP address of the visiting user's device. However, in the case of this website, these data are not used to identify users. They are only stored in an aggregated and anonymous form, with the purpose of performing strictly statistical analysis regarding the number of visitors and the most visited content—thus improving the website and enhancing its online presence.

If you wish to uninstall these types of cookies from your device, please refer to the section:
 “How can I revoke consent for the use of cookies? How can I deactivate cookies?”

You may also exercise your rights to access, rectification, opposition, and cancellation by contacting P.O. Box 1598 of the Customer Service Department or visiting any of the Bank's offices.

 

HOW CAN I REVOKE CONSENT FOR THE USE OF COOKIES?

HOW CAN I DEACTIVATE COOKIES?

The user may revoke their consent to the use of cookies at any time by deactivating or deleting them through their browser’s privacy/security settings. For more information, we recommend consulting your browser’s help section:

If you delete or disable cookies, some features of this website may not be available or may not function optimally.